manager CRM EMEA

As manager CRM, you play a crucial role in optimizing customer relationship management processes to enhance sales effectiveness, customer engagement, and data-driven decision-making. The main challenge in this role is to ensure seamless integration and adoption of the CRM system across the organization, enabling sales, marketing, and customer service teams to maximize efficiency and customer insights. The CRM Specialist reports to the Director of Sales Operations.

In a complex B2B environment, such as the piping systems industry, it is essential to maintain accurate customer data, streamline workflows, and develop reporting structures that drive actionable business intelligence. The CRM Specialist must bridge the gap between technology and business needs, continuously improving the system’s functionality, user adoption, and overall impact on commercial success.

Key responsibilities:
• Maintain, configure, and continuously improve the CRM system to enhance usability, efficiency, and business impact (Micosoft Dynamics);
• Provide training and support to sales, marketing, and customer service teams to ensure proper use and adoption of the CRM system;
• Ensure accurate, complete, and up-to-date customer and sales data by implementing data governance best practices;
• Develop dashboards and reports to provide actionable insights on sales performance, customer interactions, and market trends;
• Identify and implement automation opportunities to streamline sales and customer management processes;
• Ensure seamless integration of the CRM system with other business tools (ERP, marketing automation, customer support platforms, etc.);
• Work closely with sales, marketing, IT, and customer service teams to align CRM strategies with business objectives and ensure cross-functional collaboration.

Besides being attracted to the Aalberts story and our values, we ask the following requirements:
• bachelor's Degree: Typically in marketing, business, information technology, or a related field;
• at least 3-5 years of experience in customer relationship management;
• knowledge of CRM platforms like Salesforce, Microsoft Dynamics;
• ability to analyze customer data to identify trends and opportunities;
• experience in integrating CRM systems with other tools like marketing automation and sales platforms;
• strong analytical and problem-solving skills to improve customer service and sales strategies;
• ability to generate and present reports based on customer data;
• maintain and update CRM systems to ensure data accuracy;
• develop and execute marketing campaigns within the CRM system;
• create and manage customer segments for personalized communication;
• provide training and support to team members using the CRM system.

this is what we offer you

• being part of a winning team in a diverse and responsible position;
• operate in a challenging international and entrepreneurial environment;
• flat organisational structure with short lines of communication;
• possibility to develop your personal and professional competencies with career growth opportunities.

• globally renowned company, dedicated to technological innovation and excellence;
• diverse teams of passionate individuals, committed to making a difference;
• professional growth and development opportunities;
• think independently yet work as one team;
• be in charge today of what happens tomorrow.

We are a company over 13,000 passionate people spread across 50 countries, working as one to engineer mission-critical technologies, making impact in everyday life.

From eco-friendly buildings to high-tech manufacturing, from miniscule microchips to the largest seagoing vessels, from next gen vehicles to lightweight airplanes. Since 1975, we have been at the forefront of where technological innovation truly matters and progress is really made for a clean, smart and responsible future.

At Aalberts integrated piping systems, we are at the heart of every great building, we engineer integrated systems for heating, cooling and sanitary applications. We bring buildings to life by achieving energy and resource efficiency.

Ready to change the future, your way?

Our procedure involves application submission, screening, assessments, selection and offer/onboarding. The process typically takes no more than 8 weeks to complete.

equal opportunity

Aalberts and its subsidiaries are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.