Manager CRM EMEA

about Aalberts

We are a company of 14,000 passionate people spread across 50 countries, working as one to engineer mission-critical technologies, making impact in everyday life. From eco-friendly buildings to high-tech manufacturing, from miniscule microchips to the largest seagoing vessels, from next gen vehicles to lightweight airplanes. Since 1975, we have been at the forefront of where technological innovation truly matters and progress is really made for a clean, smart, and responsible future.

the Aalberts way

Aalberts is built on entrepreneurship. We believe the more space people are given, the greater their chance of finding brilliant solutions for our customers. That is why we encourage everyone to take ownership, think independently yet work as one team. You are in charge today of what happens tomorrow. For yourself, for the company, and for our planet.

about Aalberts integrated piping systems

Aalberts integrated piping systems engineers, produces and sells the most advanced integrated piping systems for the distribution and control of liquids and gases for key verticals. Our products contribute to energy savings and therefore to a more sustainable future. That is how we make sustainable impact.

your challenge

As manager CRM, you play a crucial role in optimizing customer relationship management processes to enhance sales effectiveness, customer engagement, and data-driven decision-making. The main challenge in this role is to ensure seamless integration and adoption of the CRM system across the organization, enabling sales, marketing, and customer service teams to maximize efficiency and customer insights. The CRM Specialist reports to the Director of Sales Operations.

In a complex B2B environment, such as the piping systems industry, it is essential to maintain accurate customer data, streamline workflows, and develop reporting structures that drive actionable business intelligence. The CRM Specialist must bridge the gap between technology and business needs, continuously improving the system’s functionality, user adoption, and overall impact on commercial success.

your key responsibilities

• Maintain, configure, and continuously improve the CRM system to enhance usability, efficiency, and business impact (Micosoft Dynamics).
• Provide training and support to sales, marketing, and customer service teams to ensure proper use and adoption of the CRM system.
• Ensure accurate, complete, and up-to-date customer and sales data by implementing data governance best practices.
• Develop dashboards and reports to provide actionable insights on sales performance, customer interactions, and market trends.
• Identify and implement automation opportunities to streamline sales and customer management processes.
• Ensure seamless integration of the CRM system with other business tools (ERP, marketing automation, customer support platforms, etc.).
• Work closely with sales, marketing, IT, and customer service teams to align CRM strategies with business objectives and ensure cross-functional collaboration.

qualification/requirements

Besides being attracted to the Aalberts story and our values, we ask the following requirements:
• Bachelor's Degree: Typically in marketing, business, information technology, or a related field;
• At least 3-5 years of experience in customer relationship management;

this is what we offer you

• being part of a winning team in a diverse and responsible position.
• operate in a challenging international and entrepreneurial environment.
• flat organisational structure with short lines of communication.
• possibility to develop your personal and professional competencies with career growth opportunities.